Servicenow Manager

Gokul NV

Gokul NV is an experienced IT professional with over 5 years in the industry, specializing in ServiceNow development and administration. With a solid foundation in implementing ITSM applications such as Incident Management, Problem Management, Change Management, Knowledge Management, and Service Catalogs, Gokul has demonstrated expertise in creating and customizing complex workflows, business rules, client scripts, and UI policies. Gokul is proficient in integrating ServiceNow with other systems using REST and SOAP web services and has a strong understanding of the ITIL process. Known for excellent debugging skills and the ability to handle requirements, provide solutions, and share knowledge effectively, Gokul has successfully managed various projects for high-profile clients like Deloitte, Reckitt, HDFC, and UK Billing. His technical skill set includes languages such as HTML, CSS, and JavaScript, and he is well-versed in operating systems including MS Windows XP, Linux, Windows 10, AIX, and UNIX. Gokul is an active participant in Agile methodologies and has a proven track record of improving business processes and customer satisfaction through effective technical troubleshooting and problem-solving. Gokul holds a Bachelor’s degree and several certifications, including Certified ServiceNow Administrator (CSA) and various ServiceNow micro certifications, which underscore his commitment to continuous learning and professional development. He is passionate about leveraging his skills and experience to drive organizational growth and efficiency in the ever-evolving field of IT service management.