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Jahnavi M

$4,200.00

Having around 5.11 years of experience in IT industry and 6 years of relevant experience Service Now including requirement gathering, design, develop and implement basedon the customer needs with managing several applications on Service Now platform. Hands on Experience in Service modules such as Incident Management, Change Management, Problem Management. Experienced in creating network flows and modifying the existing workflows according to client requirements Developing and Configuring Business Rules, Script Includes Access Controls,Glide Ajax, and Glide Record. Worked on creation of custom tables, customization and data migrationthrough transform maps.

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• ServiceNow Development and Administration:

• Extensive experience in ServiceNow platform, including requirement gathering, design, development, and implementation.

• Hands-on experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, and Configuration Management Database (CMDB).

• Proficient in creating and modifying workflows, business rules, client scripts, UI policies, and service catalogs.

• Strong expertise in ServiceNow integrations using REST/SOAP web services, including ServiceNow to ServiceNow and ServiceNow to JIRA integrations.

• Skilled in developing custom applications, tables, fields, and data migration through transform maps.

• Proficient in creating and managing ACLs, dashboards, reports, and SLA workflows.

• Technical Expertise:

• Databases: Oracle, MySQL

• Operating Systems: MS Windows XP, Linux, Windows 10, AIX, UNIX

• Languages: JavaScript

• ITSM Tools: ServiceNow Suite, ARC

• Other Tools: Microsoft Office, Excel

• Certified ServiceNow Administrator (CSA)

• Various ServiceNow Micro Certifications

Servicenow Manager

Jahnavi M

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